Refund Policy
Understanding our refund process and your rights
At FundWaveSL, we understand that sometimes circumstances change. While donations are generally considered final transactions to ensure funds reach their intended recipients, we do provide refunds in specific situations to protect our donors and maintain trust in our platform.
Our Commitment
- We investigate all refund requests thoroughly and fairly
- Eligible refunds are processed promptly to your original payment method
- We maintain transparency throughout the refund process
- Our support team is available to assist with any questions
When Refunds Are Available
Eligibility
Full refund within 180 days
Process
Automatic refund after investigation
Timeframe
5-10 business days
Eligibility
Full refund available
Process
Automatic refund to original payment method
Timeframe
3-7 business days
Eligibility
Full refund within 48 hours
Process
Contact support with transaction details
Timeframe
1-3 business days
Eligibility
Full refund available
Process
Automatic detection and refund
Timeframe
1-5 business days
Submit Request
Contact our support team with your refund request and transaction details
Review Process
Our team reviews your request and verifies eligibility within 2-3 business days
Refund Processing
Approved refunds are processed back to your original payment method
Confirmation
You'll receive email confirmation once the refund has been processed
What You Need to Know
- Processing Time: Refunds typically take 3-10 business days depending on your payment method
- Payment Method: Refunds are processed back to your original payment method
- Transaction Fees: Processing fees may not be refundable in some cases
- Documentation: You may need to provide transaction details or screenshots
- Investigation: Some refund requests may require investigation before approval
Refunds Not Available For
- Change of mind after successful campaign completion
- Disagreement with how funds were used (unless fraudulent)
- Donations made more than 180 days ago (except in fraud cases)
- Donations to campaigns that have already distributed funds
If you believe you're eligible for a refund or have questions about our refund policy, please don't hesitate to contact our support team.